FAQ

1. What payment methods do you accept?

We accept payments via credit cards, PayPal, bank transfer, other secure payment methods.

2. How long does shipping take?

Shipping times vary depending on the destination. Typically, delivery occurs within 3-5 business days.

3. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a link to track your package.

4. What shipping options are available?

We offer standard, premium and free shipping over €50, options vary based on your location.

5. Can I return or exchange a product?

Yes, we accept returns and exchanges within 14 days from the delivery date, provided that the product is in original condition. (see return policy)

6. Are your products authentic?

Absolutely! All our products are authentic and carefully selected for their quality and beauty.

7. How can I contact customer service?

You can contact us via email, phone, instagram or the contact form available on our website. We are available to answer all your questions.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping option. You can also add a personalized message. Contact us for more info.

9. Are your products eco-friendly?

We are committed to using sustainable materials and reducing environmental impact at every stage of our manufacturing process.

10. Are there discounts for bulk purchases?

Yes, for bulk orders or collaborations, please contact us directly to discuss discount options.

11. How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the appropriate form on our site to receive updates, exclusive offers and news.

12. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage, and we will replace or refund you.

13. Can I customize a piece of jewelry or accessory?

Yes, we offer customization services only for some of our products. Contact us for more details.